Privacy policy

Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Vigour Life Private Ltd collects, uses, stores, and protects your personal data when you visit our website, place an order, or contact us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who we are (Data Controller)

The data controller responsible for your personal data is:

Vigour Life Private Ltd Agricultural House, 2nd Floor, 1 Newbold Terrace Leamington Spa, England, CV32 4EA

Email: hello@vigourlifesupplements.co.uk

Website: vigourlifesupplements.co.uk

If you have any questions about this policy or how we handle your data, contact us using the details above.

  1. What data we collect

We only collect data we genuinely need. Depending on how you interact with us, this may include:

Information you provide to us:

  • Full name
  • Email address
  • Contact telephone number
  • Billing and delivery address
  • Any information you choose to share through our contact forms, live chat or email correspondence

Information collected automatically:

  • Browsing behavior, device type, browser and approximate location via analytics tools
  • Cookies and similar technologies (see our Cookie section below)

Payment information:

  • Payment is processed securely by our payment providers. We do not see, collect or store your full card or banking details at any point.
  1. How and why we use your data (lawful bases)

Under UK GDPR we must have a lawful basis for processing your data.

We rely on the following:

Process and fulfil your order 

To deliver the products you buy 

Performance of a contract Send order confirmations and shipping updates 

To keep you informed about your purchase

Performance of a contract Respond to your enquiries and chat messages

To provide customer support 

Legitimate interests Retain order and transaction records

To meet UK tax and accounting law

Legal obligation Send marketing emails — To tell you about products and offers 

Consent Analyze website traffic and improve our site — To understand and improve performance

Consent (cookies) / legitimate interests Detect and prevent fraud — To protect our business and customers — Legitimate interests

You can withdraw consent at any time where we rely on it, without affecting any processing carried out before withdrawal.

  1. Cookies and tracking

Our website uses cookies and similar technologies to function properly, analyze traffic and (where you agree) support marketing.

Essential cookies are required for the site and checkout to work and do not require consent. Analytics and marketing cookies are only set after you give consent through our cookie banner.

You can accept, reject or manage non essential cookies at any time through our cookie settings or your browser preferences. Rejecting non essential cookies will not affect your ability to browse or purchase.

  1. Marketing

We will only send you marketing emails if you have explicitly opted in. Every marketing email includes an unsubscribe link, and you can withdraw consent at any time. We do not pass your details to third parties for their own marketing.

  1. Who we share your data with

We never sell your personal data. We only share it with trusted service providers who help us run our business, and only the minimum data needed for each to do its job. These fall into the following categories:

  • E-commerce and hosting platforms – to run our website, process orders and host data securely
  • Payment processors – to handle payments securely (we never see your full card details)
  • Email and marketing platforms – to send order updates and where you've opted in, marketing
  • Customer support tools – To respond to your messages and live chat
  • Analytics providers – to understand and improve website performance
  • Delivery and courier partners – to deliver your order

Each provider only receives the data necessary for its specific function and is bound by its own data protection obligations. We do not sell or rent your data to any third party under any circumstances.

  1. International data transfers

Some of our providers (including Shopify and Google) are based outside the UK, which may involve transferring your data internationally. Where this happens, we ensure appropriate safeguards are in place, such as the UK Government's adequacy regulations or the UK International Data Transfer Agreement / Standard Contractual Clauses, so your data receives an equivalent level of protection.

  1. How long we keep your data
  • Order and transaction records: retained for 6 years to comply with UK tax and accounting law
  • Marketing preferences and consent records: retained until you withdraw consent or unsubscribe
  • Enquiry and support messages: retained only as long as needed to handle your request and for a reasonable period afterwards
  • Analytics data: retained in line with our analytics provider's standard retention periods

Once data is no longer needed, we securely delete or anonymise it.

  1. How we protect your data

We use appropriate technical and organizational measures to keep your data secure, including encrypted connections (SSL), secure third party platforms and restricted access to personal data. While no system can be guaranteed 100% secure, we take reasonable steps to protect your information against loss, misuse and unauthorized access.

  1. Your rights under UK GDPR

You have the following rights regarding your personal data:

  • Right to be informed – about how we use your data (this policy)
  • Right of access – to request a copy of the data we hold about you
  • Right to rectification – to have inaccurate data corrected
  • Right to erasure – to request deletion of your data, where applicable
  • Right to restrict processing – to limit how we use your data
  • Right to data portability – to receive your data in a portable format
  • Right to object – to certain processing, including direct marketing
  • Rights related to automated decision making – we do not carry out automated decision making or profiling that produces legal effects

To exercise any of these rights, email us at hello@vigourlifesupplements.co.uk. We will respond within one month.

  1. Your right to complain

If you are unhappy with how we have handled your data, you can contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113

  1. Children's privacy

Our products and website are intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has provided us with personal data. please contact us and we will delete it.

  1. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The "last updated" date at the top will always show the current version. We encourage you to review it periodically.

  1. Contact us

For any questions, requests, or concerns about this policy or your data:

Vigour Life Private Ltd.  Agricultural House, 2nd Floor, 1 Newbold Terrace Leamington Spa, England, CV32 4EA

Email: hello@vigourlifesupplements.co.uk